Feedback - Spur

Remove link in chat widget auto-typed message on WhatsApp

Migrated from Canny. Canny Post ID: 67dd2a4a67fa90d996583a3a Canny URL: https://spur.canny.io/admin/board/feature-requests/p/remove-link-in-chat-widget-auto-typed-message-on-whatsapp Category: Improvement Original status: open Original votes: 3 Original comments: 0 Original author: Royal Tomar Created at: 2025-03-21T08:58:50.613Z Original request details: so right now it says for label xari's chat widget, on clicking the WhatsApp button ''https://labelxari.com/ Hi, I need help with .....' they need it with just ''Hi, I need help with .....'' they dont want the link to be there.

first·about 15 hours ago1

Integrate with Pabbly for Enhanced Features

Migrated from Canny. Canny Post ID: 6593f84099b81721ffc06f4e Canny URL: https://spur.canny.io/admin/board/feature-requests/p/integrate-with-pabbly-for-enhanced-features Category: New Feature Original status: planned Original votes: 3 Original comments: 2 Original author: Royal Tomar Created at: 2024-01-02T11:49:20.969Z Original request details: Implement an integration with Pabbly to provide users access to its suite of applications. This integration would enable users to leverage Pabbly's features like form creation, email marketing, billing, and automation directly within the system, enhancing business scalability and operational efficiency. Requested by: BloomEng

first·about 15 hours ago1

Make Gemini 2.5 Flash Robust

Migrated from Canny. Canny Post ID: 697cc133ae5836fbaf9e7695 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/make-gemini-25-flash-robust Category: Improvement Original status: open Original votes: 3 Original comments: 0 Original author: Royal Tomar Created at: 2026-01-30T14:33:23.383Z Original request details: Currently the gemini 2.5 flash model randomly creates tickets and produces wrong json when there are many actions, need to improve our internal pipeline since 2.5 flash mostly is good for simple use cases like click to whatsapp ads or click to instagram ads, collecting some data and then recommending stuff

first·about 15 hours ago1

Private WSP Integration Webengage

Migrated from Canny. Canny Post ID: 65c3338168ea6a08a2fa9527 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/private-wsp-integration-webengage Category: New Feature Original status: under review Original votes: 1 Original comments: 1 Original author: Royal Tomar Created at: 2024-02-07T07:38:41.670Z Original request details: ## Spur Web engage Integration | Spur Private WSP Webengage has a way to integrate WhatsApp providers as Private WSP https://docs.webengage.com/docs/private-wsp With this integration, customers will be able to use both Spur and Webengage as marketing tools in tandem.

first·about 15 hours ago1

Select size option on WhatsApp

Migrated from Canny. Canny Post ID: 65cf5f6444ef601ae3baa47c Canny URL: https://spur.canny.io/admin/board/feature-requests/p/select-size-option-on-whatsapp Category: New Feature Original status: under review Original votes: 1 Original comments: 1 Original author: Savya Sachi Created at: 2024-02-16T13:13:08.946Z Original request details: Current Challenge: Currently, when customers receive a checkout link, the product size is pre-selected based on default settings. This necessitates an additional step where customers must navigate back to select their preferred size, introducing friction and potential dissatisfaction in the shopping experience. Proposed Solution: Implement a functionality within WhatsApp that prompts customers to select their size preference at an early stage of their interaction. This preference should then be used to filter and display only the products available in their size, leading directly to a tailored and hassle-free checkout process that reflects the selected size accurately. Expected Benefits: Enhanced customer satisfaction by providing a more personalized shopping experience. Increased conversion rates due to a smoother, more intuitive purchase journey. Reduction in the number of steps required to complete a purchase, potentially decreasing cart abandonment rates.

first·about 15 hours ago1

Ability to do retries via the Spur API

Migrated from Canny. Canny Post ID: 694fe8a5e4f2fbc5a3428cf8 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-do-retries-via-the-spur-api Category: Improvement Original status: planned Original votes: 2 Original comments: 1 Original author: Royal Tomar Created at: 2025-12-27T14:09:41.868Z Original request details: We have retries for Broadcasts & Automation Workflows already for marketing templates, it'd be great if that can be done for direct messaging APIs too

first·about 15 hours ago1

A way to not send the flow to repeat customers

Migrated from Canny. Canny Post ID: 65f7e5d8e2ce395c2a064c2b Canny URL: https://spur.canny.io/admin/board/feature-requests/p/a-way-to-not-send-the-flow-to-repeat-customers Category: Improvement Original status: complete Original votes: 2 Original comments: 1 Original author: Royal Tomar Created at: 2024-03-18T06:57:28.718Z Original request details: The WhatsApp review flow is currently sent to all customers who place an order. Some brands don't want to collect reviews from the same customer multiple times, so there should be a way to either exit the flow or check in a condition whether the customer has placed an order before or not. Ideally, present a variable which shows the number of orders of a customer, show in a condition block the orders > 2, then exit the flow if that is there

first·about 15 hours ago1

WhatsApp Template Library - Language Dropdown Filter

Migrated from Canny. Canny Post ID: 68f7a264844478f4dad3731e Canny URL: https://spur.canny.io/admin/board/feature-requests/p/whatsapp-template-library-language-dropdown-filter Category: Improvement Original status: complete Original votes: 1 Original comments: 4 Original author: Frank Schulz Created at: 2025-10-21T15:10:28.552Z Original request details: Currently, 70 English templates are visible. It would be helpful to have the ability to filter or select by one or more languages for a clearer overview.

first·about 15 hours ago1

Chat history sync for coexistence

Migrated from Canny. Canny Post ID: 690e2e45e87a0d8d3b1de8bd Canny URL: https://spur.canny.io/admin/board/feature-requests/p/chat-history-sync-for-coexistence Category: Improvement Original status: open Original votes: 2 Original comments: 2 Original author: Royal Tomar Created at: 2025-11-07T17:37:09.727Z Original request details: Right now if a number is onboarded via coexistence, we dont sync the chat history on whatsapp business app It is possible, so based on demand we can plan when to build this

first·about 15 hours ago1

Custom Fields in Stripe Checkout

Migrated from Canny. Canny Post ID: 68f23ff42f04681a3e7888e1 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/custom-fields-in-stripe-checkout Category: New Feature Original status: complete Original votes: 1 Original comments: 3 Original author: Chirag Jain Created at: 2025-10-17T13:09:08.637Z Original request details: a client is asking for custom fields in stripe checkout page https://docs.stripe.com/payments/checkout/custom-fields They want to capture some details about the user in Stripe dashboard itself.

first·about 15 hours ago1

Action to update shipping address of a Shopify order

Migrated from Canny. Canny Post ID: 660ea8a880db106d7ed12a01 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/action-to-update-shipping-address-of-a-shopify-order Category: New Feature Original status: complete Original votes: 1 Original comments: 2 Original author: Royal Tomar Created at: 2024-04-04T13:18:32.355Z Original request details: Let's say customer places order, we send address confirmation message, customer clicks edit address, address message goes, they enter the address, the address is changed in Shopify. The action takes the value from the native WhatsApp address confirmation message to update the order's address.

first·about 15 hours ago1

Integration with Bitrix24 CRM

Migrated from Canny. Canny Post ID: 68ce9c613f4a865c65665b5a Canny URL: https://spur.canny.io/admin/board/feature-requests/p/integration-with-bitrix24-crm Category: New Feature Original status: open Original votes: 2 Original comments: 0 Original author: Khizar Arif Created at: 2025-09-20T12:21:53.564Z Original request details: Making leads flow back and forth, real estate clients want that

first·about 15 hours ago1

Add option to force fresh crawl for Shopify product search action

Migrated from Canny. Canny Post ID: 684a6e8ccf434ee02c07f7bc Canny URL: https://spur.canny.io/admin/board/feature-requests/p/add-option-to-force-fresh-crawl-for-shopify-product-search-action Category: New Feature Original status: open Original votes: 1 Original comments: 0 Original author: Khizar Arif Created at: 2025-06-12T06:07:08.793Z Original request details: We encountered an issue where the AI returned outdated pricing info for a product because it relied on previously cached data from Shopify. The product’s base price had changed, but the AI continued referencing the older value. The request is to introduce a toggle or mode within the Shopify product search action that forces a fresh crawl of the provided product URL, regardless of whether it was indexed previously. This would ensure the AI retrieves the most up-to-date product details like price, size variants, and availability. This feature would be especially useful in cases where vendors frequently update their product listings and price accuracy is critical.

first·about 15 hours ago1

Return Prime Trigger

Migrated from Canny. Canny Post ID: 6631e25b0bf19f7597233a5c Canny URL: https://spur.canny.io/admin/board/feature-requests/p/return-prime-trigger Category: New Feature Original status: complete Original votes: 2 Original comments: 2 Original author: Royal Tomar Created at: 2024-05-01T06:34:03.593Z Original request details: Spur has a Return Prime Integration, but it can only be used within an automation flow when customer messages and inquires about the return stauts, etc We need to implement triggers for Return Prime which will trigger an automation flow and convey information to the customer when something happens from Return Prime.

first·about 15 hours ago1

ability to change order address on shopify itself

Migrated from Canny. Canny Post ID: 68219895c923a9825a9ac353 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-change-order-address-on-shopify-itself Category: Improvement Original status: open Original votes: 1 Original comments: 0 Original author: Khizar Arif Created at: 2025-05-12T06:43:33.557Z Original request details: so when we do the order confirmation flow and ask the person about the address and they go for an address change and give us a new address through the address collection action block by entering their address in it and we put that new address in the order notes so that the business owner can see the note and know where to ship it out to instead. however, apparently, engage360 has found a way to edit the address themselves in the order and remove the need for adding correct address in the order notes for the business owner to view we want to give them that option

first·about 15 hours ago1

AI bot through an action should be able to track inventory of shopify customers

Migrated from Canny. Canny Post ID: 68bbdb668367ef222544960e Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ai-bot-through-an-action-should-be-able-to-track-inventory-of-shopify-customers Category: New Feature Original status: open Original votes: 1 Original comments: 0 Original author: Khizar Arif Created at: 2025-09-06T06:57:42.351Z Original request details: (thier) client asks: show me available shirts in white bot already knows what they have in white but NOT what is currently in stock we need that

first·about 15 hours ago1

Add/Remove/Change Emojis in journeys

Migrated from Canny. Canny Post ID: 66729b0c8697c3207890236e Canny URL: https://spur.canny.io/admin/board/feature-requests/p/add-remove-change-emojis-in-journeys Category: Improvement Original status: open Original votes: 1 Original comments: 0 Original author: aishani sapra Created at: 2024-06-19T08:47:08.123Z Original request details: Currently, in the instagram product card there is a fire emoji that is non removable - this came to our notice. However, being a luxury brand, such emojis do not match our brand aesthetic and it would be nice to be in control of the tone of voice that the brand has.

first·about 15 hours ago1

Validation for Razorpay Integration

Migrated from Canny. Canny Post ID: 66e530024d37aa2679dae703 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/validation-for-razorpay-integration Category: Improvement Original status: planned Original votes: 1 Original comments: 1 Original author: Rohan Rajpal Created at: 2024-09-14T06:41:06.243Z Original request details: Currently support has to figure out if the Razorpay key is correct and tell the customer. Spur should be smart enough to itself identify if the razorpay integration is correct and tell the customer about it

first·about 15 hours ago1

Next Post Trigger for Instagram & Facebook

Migrated from Canny. Canny Post ID: 66729c7e9c1462b32386ce8d Canny URL: https://spur.canny.io/admin/board/feature-requests/p/next-post-trigger-for-instagram-facebook Category: New Feature Original status: planned Original votes: 1 Original comments: 1 Original author: Royal Tomar Created at: 2024-06-19T08:53:18.006Z Original request details: Current System: Users currently have to post content (reels, posts, ads, etc.) first and then manually link it to an automation flow, which can be time-consuming. Suggested Feature: Implement a trigger for the next scheduled post on Instagram and Facebook. This would allow users to set up automation flows in advance, saving time and streamlining the posting and engagement process. Submitted by Harman Singh

first·about 15 hours ago1

Default Phone Number Variable for Lead Collection in Instagram DM Automation

Migrated from Canny. Canny Post ID: 69422356cf07dc5c9cdcdb85 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/default-phone-number-variable-for-lead-collection-in-instagram-dm-automation Category: New Feature Original status: open Original votes: 1 Original comments: 0 Original author: Abin S Created at: 2025-12-17T03:28:22.927Z Original request details: Problem: While collecting leads through phone numbers in DM automation, valid inputs like +91 98765 43210 fail because there is no default phone number validation or normalization. Why this is an issue: Users enter phone numbers in different formats Automation fails even for valid numbers Phone-number-based leads are lost due to formatting issues Suggestion: Introduce a default phone number variable with built-in validation that: Automatically handles country codes Ignores spaces and special characters Accepts common user-entered formats Impact: This will greatly improve lead collection via DM automation and reduce user drop-offs. Looking forward to this feature.

first·about 15 hours ago1