ability to change order address on shopify itself
Migrated from Canny.
Canny Post ID: 68219895c923a9825a9ac353
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-change-order-address-on-shopify-itself
Category: Improvement
Original status: open
Original votes: 1
Original comments: 0
Original author: Khizar Arif
Created at: 2025-05-12T06:43:33.557Z
Original request details:
so when we do the order confirmation flow and ask the person about the address and they go for an address change and give us a new address through the address collection action block by entering their address in it and we put that new address in the order notes so that the business owner can see the note and know where to ship it out to instead.
however, apparently, engage360 has found a way to edit the address themselves in the order and remove the need for adding correct address in the order notes for the business owner to view
we want to give them that option
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REQUEST_SUMMARY_V2 Problem - so when we do the order confirmation flow and ask the person about the address and they go for an address change and give us a new address through the address collection action block by entering their address in it and we put that new address in the order notes so that the business owner can see the note and know where to ship it out to instead. however, apparently, engage360 has found a way to edit the address themselves in the order and remove the need for adding correct address in the order notes for the business owner to view we want to give them that option Expected behavior - Expose clear integration setup and mapping flow - Support reliable sync with retries and visible failure states - Allow users to verify successful data movement end-to-end Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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