Integrations
Open
Chat history sync for coexistence
Migrated from Canny.
Canny Post ID: 690e2e45e87a0d8d3b1de8bd
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/chat-history-sync-for-coexistence
Category: Improvement
Original status: open
Original votes: 2
Original comments: 2
Original author: Royal Tomar
Created at: 2025-11-07T17:37:09.727Z
Original request details:
Right now if a number is onboarded via coexistence, we dont sync the chat history on whatsapp business app
It is possible, so based on demand we can plan when to build this
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REQUEST_SUMMARY_V2 Problem - Right now if a number is onboarded via coexistence, we dont sync the chat history on whatsapp business app It is possible, so based on demand we can plan when to build this Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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