Default Phone Number Variable for Lead Collection in Instagram DM Automation
Migrated from Canny.
Canny Post ID: 69422356cf07dc5c9cdcdb85
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/default-phone-number-variable-for-lead-collection-in-instagram-dm-automation
Category: New Feature
Original status: open
Original votes: 1
Original comments: 0
Original author: Abin S
Created at: 2025-12-17T03:28:22.927Z
Original request details:
Problem:
While collecting leads through phone numbers in DM automation, valid inputs like +91 98765 43210 fail because there is no default phone number validation or normalization.
Why this is an issue:
Users enter phone numbers in different formats
Automation fails even for valid numbers
Phone-number-based leads are lost due to formatting issues
Suggestion:
Introduce a default phone number variable with built-in validation that:
Automatically handles country codes
Ignores spaces and special characters
Accepts common user-entered formats
Impact:
This will greatly improve lead collection via DM automation and reduce user drop-offs.
Looking forward to this feature.
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REQUEST_SUMMARY_V2 Problem - Problem: While collecting leads through phone numbers in DM automation, valid inputs like +91 98765 43210 fail because there is no default phone number validation or normalization. Why this is an issue: Users enter phone numbers in different formats Automation fails even for valid numbers Phone-number-based leads are lost due to formatting issues Suggestion: Introduce a default phone number variable with built-in validation that: Automatically handles country codes Ignores spaces and special characters Accepts common user-entered formats Impact: This will greatly improve lead collection via DM automation and reduce user drop-offs. Looking forward to this feature. Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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