Integrations
Open
Remove link in chat widget auto-typed message on WhatsApp
Migrated from Canny.
Canny Post ID: 67dd2a4a67fa90d996583a3a
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/remove-link-in-chat-widget-auto-typed-message-on-whatsapp
Category: Improvement
Original status: open
Original votes: 3
Original comments: 0
Original author: Royal Tomar
Created at: 2025-03-21T08:58:50.613Z
Original request details:
so right now it says for label xari's chat widget, on clicking the WhatsApp button
''https://labelxari.com/
Hi, I need help with .....'
they need it with just ''Hi, I need help with .....''
they dont want the link to be there.
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REQUEST_SUMMARY_V2 Problem - so right now it says for label xari's chat widget, on clicking the WhatsApp button ''https://labelxari.com/ Hi, I need help with .....' they need it with just ''Hi, I need help with .....'' they dont want the link to be there. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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