Select size option on WhatsApp
Migrated from Canny.
Canny Post ID: 65cf5f6444ef601ae3baa47c
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/select-size-option-on-whatsapp
Category: New Feature
Original status: under review
Original votes: 1
Original comments: 1
Original author: Savya Sachi
Created at: 2024-02-16T13:13:08.946Z
Original request details:
Current Challenge:
Currently, when customers receive a checkout link, the product size is pre-selected based on default settings. This necessitates an additional step where customers must navigate back to select their preferred size, introducing friction and potential dissatisfaction in the shopping experience.
Proposed Solution:
Implement a functionality within WhatsApp that prompts customers to select their size preference at an early stage of their interaction. This preference should then be used to filter and display only the products available in their size, leading directly to a tailored and hassle-free checkout process that reflects the selected size accurately.
Expected Benefits:
Enhanced customer satisfaction by providing a more personalized shopping experience.
Increased conversion rates due to a smoother, more intuitive purchase journey.
Reduction in the number of steps required to complete a purchase, potentially decreasing cart abandonment rates.
1 Comment
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REQUEST_SUMMARY_V2 Problem - Current Challenge: Currently, when customers receive a checkout link, the product size is pre-selected based on default settings. This necessitates an additional step where customers must navigate back to select their preferred size, introducing friction and potential dissatisfaction in the shopping experience. Proposed Solution: Implement a functionality within WhatsApp that prompts customers to select their size preference at an early stage of their interaction. This preference should then be used to filter and display only the products available in their size, leading directly to a tailored and hassle-free checkout process that reflects the selected size accurately. Expected Benefits: Expected behavior - Make the requested action possible without manual workaround - Ensure behavior is visible and predictable in product UI - Handle edge cases with clear user-facing errors Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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