Complete

Multi Select Automation Flows & Delete

Migrated from Canny. Canny Post ID: 67ded8c62298dfa9322b6d64 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/multi-select-automation-flows-delete Category: New Feature Original status: complete Original votes: 1 Original comments: 3 Original author: Royal Tomar Created at: 2025-03-22T15:35:34.096Z Original request details: Have to make process smoother to upgrade to AI Plan Deleting flows is a pain - have to delete flows 1 by 1 Also will be great if we show a count of all the flows and flows selected via checkbox

first·about 15 hours ago1
Open

AI Agent Analytics

Migrated from Canny. Canny Post ID: 69735faace96a4fcad63837f Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ai-agent-analytics Category: Improvement Original status: open Original votes: 2 Original comments: 0 Original author: Royal Tomar Created at: 2026-01-23T11:46:50.206Z Original request details: Currently how our any ai agent performs, what takes the usage is a black box, we need to understand it more, to do that, give the ability to the merchant to view the analytics, what all data points would help you analyze the usage and performance of your ai agent?

first·about 15 hours ago1
Open

Can you display the nationality flag in the list of contacts itself?

Migrated from Canny. Canny Post ID: 6978f641919e7588588ec055 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/can-you-display-the-nationality-flag-in-the-list-of-contacts-itself Category: Improvement Original status: open Original votes: 1 Original comments: 0 Original author: Chirag Jain Created at: 2026-01-27T17:30:41.646Z Original request details: For clients who are working internationally, it becomes a hassle to open every contact individually and check the customer's country.

first·about 15 hours ago1
Open

Ability for the AI to assign queries to any given user or team on the workspace not just the default assignee

Migrated from Canny. Canny Post ID: 6989fa0f616ee97dacede485 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-for-the-ai-to-assign-queries-to-any-given-user-or-team-on-the-workspace Category: Improvement Original status: open Original votes: 2 Original comments: 0 Original author: Khizar Arif Created at: 2026-02-09T15:15:27.818Z Original request details: (No details provided)

first·about 15 hours ago1
Open

Can we extract the email from a a lot of other texts ( comments , DM )

Migrated from Canny. Canny Post ID: 68763f17aba57549ae5190b4 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/can-we-extract-the-email-from-a-a-lot-of-other-texts-comments-dm Category: Improvement Original status: open Original votes: 1 Original comments: 0 Original author: Vyshakh Nair Created at: 2025-07-15T11:44:23.117Z Original request details: People usually drop text like , " hi, can you please share to vlasdtest@gmail.com" . So can we extract just the email , i am sure many small business will find this feature smart and useful. Thank you

first·about 15 hours ago1
Open

Ability to limit delivery boost to only work for a limited number of hours

Migrated from Canny. Canny Post ID: 6985e18eb764527912172cf6 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-limit-delivery-boost-to-only-work-for-a-limited-number-of-hours Category: Improvement Original status: open Original votes: 2 Original comments: 0 Original author: Khizar Arif Created at: 2026-02-06T12:41:50.961Z Original request details: 72 hours is sometimes overkill for a sale for example that would only last 2 days If we deliver that message 72 hours later that sale is long gone + customer loses money delivering it + the customer's customer also is let down by the sale actually not being there anymore

first·about 15 hours ago1
Open

Per post revenue analytics for link products

Migrated from Canny. Canny Post ID: 697f0a7e2dd26d56f4359f02 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/per-post-revenue-analytics-for-link-products Category: Improvement Original status: open Original votes: 2 Original comments: 0 Original author: Royal Tomar Created at: 2026-02-01T08:10:38.858Z Original request details: An ability to see how much revenue any single post has made from link products

first·about 15 hours ago1
Open

Spur popups have a cooldown period after which the same number can have a chance to spin the wheel again

Migrated from Canny. Canny Post ID: 6984292cf3432e225e59af65 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/spur-popups-have-a-cooldown-period-after-which-the-same-number-can-have-a-chance Category: New Feature Original status: open Original votes: 1 Original comments: 0 Original author: Khizar Arif Created at: 2026-02-05T05:22:52.273Z Original request details: (No details provided)

first·about 15 hours ago1
Open

PDF from automation | custom name

Migrated from Canny. Canny Post ID: 68767ac72779ea03dad09702 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/pdf-from-automation-custom-name Category: New Feature Original status: open Original votes: 1 Original comments: 0 Original author: Panos Prataris Created at: 2025-07-15T15:59:03.768Z Original request details: I've created a simple workflow where a user can trigger a PDF by using a specific word. What I’d like is for the triggered PDF to have a custom name (specifically the name I’ve given it), rather than being downloaded as "document" by default.

first·about 15 hours ago1
Open

AI polish/Rewrite for Already Typed Messages in inbox

Migrated from Canny. Canny Post ID: 688210ead0fea78eb194cae2 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ai-polish-rewrite-for-already-typed-messages-in-inbox Category: New Feature Original status: open Original votes: 1 Original comments: 0 Original author: Khizar Arif Created at: 2025-07-24T10:54:34.700Z Original request details: Some brands want a feature which can with a single click refine the message they've typed out to be sent to their customer in the inbox text field and they can then insert it and send it to their customer in the chat

first·about 15 hours ago1
Under Review

Indefinite Automation Pause for Specific Chats

Migrated from Canny. Canny Post ID: 65d373e0a17a82c0100161d9 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/indefinite-automation-pause-for-specific-chats Category: Improvement Original status: under review Original votes: 1 Original comments: 1 Original author: Royal Tomar Created at: 2024-02-19T15:29:36.834Z Original request details: Current System: Currently, chat automation is automatically paused when a brand messages a customer manually, with options for the brand to manually pause the automation or extend the pause duration. However, there is no feature to pause the automation for a chat indefinitely. Suggested Feature: Implement a feature that allows the automation to be paused indefinitely for a particular chat. This can be linked to the opt-out toggle; when the toggle is turned off for a specific chat, the automation for that chat will also be paused as long as the toggle remains off. This enhancement provides brands, like House of Chikankari, with the flexibility to manage customer interactions more personally and effectively, especially in situations requiring prolonged manual engagement. Requested by House of Chikankari

first·about 15 hours ago1
Open

ability to group automations/flows under folders

Migrated from Canny. Canny Post ID: 687de0286c91944b576d493b Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-group-automations-flows-under-folders Category: New Feature Original status: open Original votes: 1 Original comments: 0 Original author: Khizar Arif Created at: 2025-07-21T06:37:28.955Z Original request details: Customers want to create folders that help organize flows. Like revenue generating flows all in one folder that you can group them under and informational/transactional flows all under one folder.

first·about 15 hours ago1
Open

AI comment moderation/ AI comment sentiment analysis/ AI comment replies

Migrated from Canny. Canny Post ID: 6877502460d17bfa3f85d768 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ai-comment-moderation-ai-comment-sentiment-analysis-ai-comment-replies Category: New Feature Original status: open Original votes: 1 Original comments: 0 Original author: Khizar Arif Created at: 2025-07-16T07:09:24.733Z Original request details: A client suggested this feature: AI comment moderation and replies. I know we have link products but that's much more like an automation except for the AI replies generated beforehand that get sent randomly to each comment. What AI here could help with is sentiment analysis and tag these contacts as ones having positive or negative outlooks on the brand and then the AI can also either reply accordingly or the brand itself will reply.

first·about 15 hours ago1
Complete

Mark a read chat as unread

Migrated from Canny. Canny Post ID: 66066d9f678aa262c3f150d8 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/mark-a-read-chat-as-unread Category: New Feature Original status: complete Original votes: 2 Original comments: 3 Original author: Royal Tomar Created at: 2024-03-29T07:28:31.743Z Original request details: Sometimes agents open a chat by mistake and they want to reply to that later. So they need an option to revert it back to an unread chat, which will make it easier to prioritize later on. Requested by Tapee

first·about 15 hours ago1
Open

ReturnPrime Action for AI Agent

Migrated from Canny. Canny Post ID: 6883335d50b9690da3570589 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/returnprime-action-for-ai-agent Category: New Feature Original status: open Original votes: 1 Original comments: 0 Original author: Divyansh Balchandani Created at: 2025-07-25T07:33:49.648Z Original request details: Should allow the AI agent to fetch return/refund/exchange status and provide ReturnPrime link to the customer if they want to request a return/refund/exchange. Not requested by anyone, but inspired by a discussion with LeaClothingCo.

first·about 15 hours ago1
Open

Ability to change the chat widget text where it says "Chat with us" and ''start a conversation, we usually respond within 10 minutes''

Migrated from Canny. Canny Post ID: 68d4e0193163f883598e1841 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-change-the-chat-widget-text-where-it-says-chat-with-us-and-start-a-co Category: Improvement Original status: open Original votes: 1 Original comments: 0 Original author: Khizar Arif Created at: 2025-09-25T06:24:25.138Z Original request details: One of our partners has requested this since they deal with clients in the Netherlands region, and they would like to have this reflect the Dutch language instead so that their clients can have an easier time with the widget

first·about 15 hours ago1
Complete

Custom Fields

Migrated from Canny. Canny Post ID: 668e6718addd72c8c210ee89 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/custom-fields Category: New Feature Original status: complete Original votes: 1 Original comments: 2 Original author: Royal Tomar Created at: 2024-07-10T10:48:56.812Z Original request details: Current System: Currently, when importing contacts via CSV to Spur, custom fields can be created and populated, and used to replace template variables while running a broadcast. Suggested Improvement: Custom Fields in Settings Also, a new setting "Custom Fields" where one can easily create new Custom Fields and manage existing ones. Custom Fields for Segmentation Allow custom fields (e.g., "Custom[Store Location]") to be utilized in segmentation. This would enable more precise targeting and better data organization. Custom Fields in Workflow Builder Action to Create Custom Fields Action to add Value to a Custom Field Submitted by Pink Bloom

first·about 15 hours ago1
Planned

Duplicate Segment Filter

Migrated from Canny. Canny Post ID: 66657bc18ba76e6b4d3d1f31 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/duplicate-segment-filter Category: Improvement Original status: planned Original votes: 1 Original comments: 1 Original author: Royal Tomar Created at: 2024-06-09T09:54:09.878Z Original request details: Current System: Currently, creating segment filters requires manual setup for each filter, and there is no direct option to duplicate existing filters and apply "and/or" conditions between them. Suggested Feature: Implement a feature that allows users to duplicate an existing segment filter and easily apply "and/or" conditions between the original and the duplicated filters. This will streamline the process of creating complex segmentations, saving time and reducing errors.

first·about 15 hours ago1
Open

Orders thanks to a broadcast should be visible in a tab with their order IDs and should be exportable too

Migrated from Canny. Canny Post ID: 68ac095c9a4c9bcbedd6b029 Canny URL: https://spur.canny.io/admin/board/feature-requests/p/orders-thanks-to-a-broadcast-should-be-visible-in-a-tab-with-their-order-ids-and Category: Improvement Original status: open Original votes: 1 Original comments: 0 Original author: Khizar Arif Created at: 2025-08-25T06:57:32.440Z Original request details: (No details provided)

first·about 15 hours ago1
Open

tags filtering in inbox along with colors for each tag

Migrated from Canny. Canny Post ID: 68c2911dc9050648d2da840c Canny URL: https://spur.canny.io/admin/board/feature-requests/p/tags-filtering-in-inbox-along-with-colors-for-each-tag Category: New Feature Original status: open Original votes: 1 Original comments: 0 Original author: Khizar Arif Created at: 2025-09-11T09:06:37.749Z Original request details: 1. Label with color on tags 2. Chat Filter with label 3. Text wise search for tags

first·about 15 hours ago1