Feature Requests
Open
ReturnPrime Action for AI Agent
Migrated from Canny.
Canny Post ID: 6883335d50b9690da3570589
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/returnprime-action-for-ai-agent
Category: New Feature
Original status: open
Original votes: 1
Original comments: 0
Original author: Divyansh Balchandani
Created at: 2025-07-25T07:33:49.648Z
Original request details:
Should allow the AI agent to fetch return/refund/exchange status and provide ReturnPrime link to the customer if they want to request a return/refund/exchange.
Not requested by anyone, but inspired by a discussion with LeaClothingCo.
1 Comment
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REQUEST_SUMMARY_V2 Problem - Should allow the AI agent to fetch return/refund/exchange status and provide ReturnPrime link to the customer if they want to request a return/refund/exchange. Not requested by anyone, but inspired by a discussion with LeaClothingCo. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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