AI comment moderation/ AI comment sentiment analysis/ AI comment replies
Migrated from Canny.
Canny Post ID: 6877502460d17bfa3f85d768
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ai-comment-moderation-ai-comment-sentiment-analysis-ai-comment-replies
Category: New Feature
Original status: open
Original votes: 1
Original comments: 0
Original author: Khizar Arif
Created at: 2025-07-16T07:09:24.733Z
Original request details:
A client suggested this feature: AI comment moderation and replies. I know we have link products but that's much more like an automation except for the AI replies generated beforehand that get sent randomly to each comment.
What AI here could help with is sentiment analysis and tag these contacts as ones having positive or negative outlooks on the brand and then the AI can also either reply accordingly or the brand itself will reply.
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REQUEST_SUMMARY_V2 Problem - A client suggested this feature: AI comment moderation and replies. I know we have link products but that's much more like an automation except for the AI replies generated beforehand that get sent randomly to each comment. What AI here could help with is sentiment analysis and tag these contacts as ones having positive or negative outlooks on the brand and then the AI can also either reply accordingly or the brand itself will reply. Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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