Feature Requests
Complete
Mark a read chat as unread
Migrated from Canny.
Canny Post ID: 66066d9f678aa262c3f150d8
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/mark-a-read-chat-as-unread
Category: New Feature
Original status: complete
Original votes: 2
Original comments: 3
Original author: Royal Tomar
Created at: 2024-03-29T07:28:31.743Z
Original request details:
Sometimes agents open a chat by mistake and they want to reply to that later. So they need an option to revert it back to an unread chat, which will make it easier to prioritize later on.
Requested by Tapee
1 Comment
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REQUEST_SUMMARY_V2 Problem - Sometimes agents open a chat by mistake and they want to reply to that later. So they need an option to revert it back to an unread chat, which will make it easier to prioritize later on. Requested by Tapee Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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