Feature Requests
Open
Ability for the AI to assign queries to any given user or team on the workspace not just the default assignee
Migrated from Canny.
Canny Post ID: 6989fa0f616ee97dacede485
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-for-the-ai-to-assign-queries-to-any-given-user-or-team-on-the-workspace
Category: Improvement
Original status: open
Original votes: 2
Original comments: 0
Original author: Khizar Arif
Created at: 2026-02-09T15:15:27.818Z
Original request details:
(No details provided)
1 Comment
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REQUEST_SUMMARY_V2 Problem - Customer is asking for 'Ability for the AI to assign queries to any given user or team on the workspace not just the default assignee' as a first-class capability in Spur. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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