Feature Requests
Open
AI polish/Rewrite for Already Typed Messages in inbox
Migrated from Canny.
Canny Post ID: 688210ead0fea78eb194cae2
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ai-polish-rewrite-for-already-typed-messages-in-inbox
Category: New Feature
Original status: open
Original votes: 1
Original comments: 0
Original author: Khizar Arif
Created at: 2025-07-24T10:54:34.700Z
Original request details:
Some brands want a feature which can with a single click refine the message they've typed out to be sent to their customer in the inbox text field and they can then insert it and send it to their customer in the chat
1 Comment
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REQUEST_SUMMARY_V2 Problem - Some brands want a feature which can with a single click refine the message they've typed out to be sent to their customer in the inbox text field and they can then insert it and send it to their customer in the chat Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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