Feature Requests
Open
AI Agent Analytics
Migrated from Canny.
Canny Post ID: 69735faace96a4fcad63837f
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ai-agent-analytics
Category: Improvement
Original status: open
Original votes: 2
Original comments: 0
Original author: Royal Tomar
Created at: 2026-01-23T11:46:50.206Z
Original request details:
Currently how our any ai agent performs, what takes the usage is a black box, we need to understand it more, to do that, give the ability to the merchant to view the analytics, what all data points would help you analyze the usage and performance of your ai agent?
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REQUEST_SUMMARY_V2 Problem - Currently how our any ai agent performs, what takes the usage is a black box, we need to understand it more, to do that, give the ability to the merchant to view the analytics, what all data points would help you analyze the usage and performance of your ai agent? Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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