OpenAbility for AI to follow up after conversation dries out
Migrated from Canny.
Canny Post ID: 697b9a9b73f1123c40caf6a5
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-for-ai-to-follow-up-after-conversation-dries-out
Category: Improvement
Original status: open
Original votes: 3
Original comments: 0
Original author: Royal Tomar
Created at: 2026-01-29T17:36:27.861Z
Original request details:
Currently, customers have to work around this by creating an AI Action that triggers on every message to schedule follow-ups (see: Follow_Up_Bot workflow pattern). This approach has several limitations:
Inefficient - The action fires on every single message, even when the conversation is actively ongoing
No true "conversation went cold" detection - It's just a timed delay from the last message, not intelligent detection of disengagement
Complex setup - Requires building a full workflow with delays, working hours checks, and conditional logic
What we need:
Native AI capability to detect when a conversation has gone inactive/cold (configurable inactivity threshold, e.g., 20 mins, 1 hour, 24 hours)
AI autonomously sends a contextually relevant follow-up without requiring a trigger on every message
Respects working hours automatically
Different follow-up strategies based on conversation stage (e.g., prospect vs. existing customer)
Use case: Health/wellness businesses like Earlyfit want to nurture leads who went quiet after initial interest, without spamming active conversations.
first·about 15 hours ago1