Bug Reports
Complete
Broadcast Retries
Migrated from Canny.
Canny Post ID: 6687ffb95088f57e99f6bc0d
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/broadcast-retries
Category: New Feature
Original status: complete
Original votes: 1
Original comments: 1
Original author: Divyansh Balchandani
Created at: 2024-07-05T14:14:17.982Z
Original request details:
If a broadcast fails to send to a person, the app should try to automatically retry it after X amount of hours till Y times.
For example, trying 3 times after 24 hours. Exit Condition: Message Delivered.
1 Comment
Sign in to comment
REQUEST_SUMMARY_V2 Problem - If a broadcast fails to send to a person, the app should try to automatically retry it after X amount of hours till Y times. For example, trying 3 times after 24 hours. Exit Condition: Message Delivered. Expected behavior - Support this flow directly in campaign setup - Prevent invalid sends with validation before launch - Surface delivery and conversion impact in reporting Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
Sign in to comment