AI reports on what questions/concerns got brought up the most in a certain date range

REQUEST_SUMMARY_V2 Problem - Requested by ''MNQA by Q'' AI report similar to how a human agent would report to the employer what kind of queries were the most frequent today. For example, if there were 3 customers that day that reported leaking beauty products, then the AI report can in a way flag that if it can tell this issue got brought up this many times. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature