Integrated On-Site Chat Widget with Automation Capabilities
Migrated from Canny.
Canny Post ID: 65058808bbe88c09b0e85b54
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/integrated-on-site-chat-widget-with-automation-capabilities
Category: New Feature
Original status: in progress
Original votes: 2
Original comments: 3
Original author: Royal Tomar
Created at: 2023-09-16T10:48:40.849Z
Original request details:
Overview
Develop an integrated chat widget for websites that allows customers to interact with agents directly on the platform, without being redirected to WhatsApp, Instagram, Facebook, or Email. The widget should also include automation features for handling basic queries.
Why It's Important
To provide a seamless customer experience by enabling direct on-site interactions and quick automated responses to common questions, thereby improving engagement and potentially increasing conversions.
What It Will Do
Enable real-time chat between customers and agents directly on the website.
Incorporate automation to resolve basic queries without agent intervention.
Benefits
Enhanced customer experience.
Improved response time.
Increased on-site engagement and potential conversions.
1 Comment
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REQUEST_SUMMARY_V2 Problem - Overview Develop an integrated chat widget for websites that allows customers to interact with agents directly on the platform, without being redirected to WhatsApp, Instagram, Facebook, or Email. The widget should also include automation features for handling basic queries. Why It's Important To provide a seamless customer experience by enabling direct on-site interactions and quick automated responses to common questions, thereby improving engagement and potentially increasing conversions. What It Will Do Enable real-time chat between customers and agents directly on the website. Incorporate automation to resolve basic queries without agent intervention. Benefits Enhanced customer Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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