In-Chat Order Creation and Payment Collection via CRM
Migrated from Canny.
Canny Post ID: 65200ec22c1c545d0fff7da3
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/in-chat-order-creation-and-payment-collection-via-crm
Category: New Feature
Original status: complete
Original votes: 3
Original comments: 3
Original author: Royal Tomar
Created at: 2023-10-06T13:42:26.780Z
Original request details:
Brands currently face the inconvenience of having to switch to Shopify to manually create orders and collect payments when customers initiate a purchase via chat. This feature request aims to streamline this process by enabling order creation and payment collection directly within Spur's shared inbox. Brands can generate an order summary, send payment links, and confirm transactions, all without leaving the chat interface. This will significantly reduce manual effort and enhance the customer's buying experience.
Requested by Antony Chacko - Alpha Marketer
1 Comment
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REQUEST_SUMMARY_V2 Problem - Brands currently face the inconvenience of having to switch to Shopify to manually create orders and collect payments when customers initiate a purchase via chat. This feature request aims to streamline this process by enabling order creation and payment collection directly within Spur's shared inbox. Brands can generate an order summary, send payment links, and confirm transactions, all without leaving the chat interface. This will significantly reduce manual effort and enhance the customer's buying experience. Requested by Antony Chacko - Alpha Marketer Expected behavior - Expose clear integration setup and mapping flow - Support reliable sync with retries and visible failure states - Allow users to verify successful data movement end-to-end Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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