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REQUEST_SUMMARY_V2 Problem - Currently, with the normal WhatsApp Business app, when opening the application, the number of chats appears at the bottom. Is it possible to have the same information through Spur? Requested by - Università Telematica Pegaso Polo Didattico Start Up Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement