Enforce WhatsApp Messaging Limit in Broadcasts
Migrated from Canny.
Canny Post ID: 660e5466b66ac406df026425
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/enforce-whatsapp-messaging-limit-in-broadcasts
Category: Improvement
Original status: complete
Original votes: 1
Original comments: 2
Original author: Royal Tomar
Created at: 2024-04-04T07:19:02.287Z
Original request details:
Introduce a feature that automatically disables the 'Send' button for broadcasts when the selected recipient count exceeds the brand's daily WhatsApp messaging limit (X customers/day).
This feature should also provide a clear notification explaining why the action is disabled, offering suggestions for compliance, such as segmenting the broadcast into smaller groups or scheduling additional messages over subsequent days to adhere to the limit.
This improvement aims to prevent inadvertent breaches of WhatsApp's messaging policies, ensuring that brands like Pie Matrix can manage their customer communications more effectively and within platform guidelines. It also helps in planning and executing marketing strategies more efficiently, with an awareness of the operational constraints.
Requested by Pie Matrix
1 Comment
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REQUEST_SUMMARY_V2 Problem - Introduce a feature that automatically disables the 'Send' button for broadcasts when the selected recipient count exceeds the brand's daily WhatsApp messaging limit (X customers/day). This feature should also provide a clear notification explaining why the action is disabled, offering suggestions for compliance, such as segmenting the broadcast into smaller groups or scheduling additional messages over subsequent days to adhere to the limit. This improvement aims to prevent inadvertent breaches of WhatsApp's messaging policies, ensuring that brands like Pie Matrix can manage their customer communications more effectively and within platform guidelines. It also helps in planning and execut Expected behavior - Support this flow directly in campaign setup - Prevent invalid sends with validation before launch - Surface delivery and conversion impact in reporting Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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