Automated Re-Stock Alerts for Sold-Out Items

REQUEST_SUMMARY_V2 Problem - Description: Current System: Currently, if a customer is interested in an item that is sold out, they must manually check back on the website or contact customer support to find out if the item is back in stock. This process can be frustrating and might lead to lost sales opportunities as customers may forget to check back or choose a competitor’s product instead. Suggested Improvement: Implement a feature that allows customers to subscribe to re-stock alerts for specific items directly through the chat interface. When a customer expresses interest in a sold-out item, they can opt-in to receive a notification when the item is available again. This notification should be delivered via their Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature