CSAT Survey Integration for Successful Conversations

REQUEST_SUMMARY_V2 Problem - Current System: Currently, there may be limited options for gathering customer feedback post-conversation, which can hinder the ability to assess satisfaction levels and improve service. Suggested Feature: Enable CSAT (Customer Satisfaction) surveys to be sent automatically once a conversation with the bot reaches a successful state. Include customizable options such as: - Enabling CSAT on available flows - Setting a rating scale - Scheduling the CSAT survey time delay (e.g., 0 hours, 30 minutes, 0 seconds) - Setting a CSAT reminder time delay (e.g., 1 hour, 0 minutes) This feature will provide valuable insights into customer satisfaction and help improve service quality. Expected behavior - Expose clear integration setup and mapping flow - Support reliable sync with retries and visible failure states - Allow users to verify successful data movement end-to-end Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature