Integrations
Open

manual response to Instagram post/reel comments

Migrated from Canny.

Canny Post ID: 6697bf5a3a8ed3ffca57531b

Canny URL: https://spur.canny.io/admin/board/feature-requests/p/manual-response-to-instagram-post-reel-comments

Category: New Feature

Original status: open

Original votes: 1

Original comments: 0

Original author: Jaydeep Hingne

Created at: 2024-07-17T12:55:54.546Z

Original request details:

Hi - currently only automation feature is available for responding to comments received on Instagram posts/reels. I need a manual intervention there so that an agent can also respond to these comments manually. Just like responding to DMs.

1 Comment

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firstTeamยทabout 16 hours ago

REQUEST_SUMMARY_V2 Problem - Hi - currently only automation feature is available for responding to comments received on Instagram posts/reels. I need a manual intervention there so that an agent can also respond to these comments manually. Just like responding to DMs. Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature

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