Integrations
Open
Ability to give access to only specific channels to a support agent
Migrated from Canny.
Canny Post ID: 68c92e9f9af77f48fea682cd
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-give-access-to-only-specific-channels-to-a-support-agent
Category: Improvement
Original status: open
Original votes: 1
Original comments: 0
Original author: Khizar Arif
Created at: 2025-09-16T09:32:15.697Z
Original request details:
Use case: some clients would rather not give access to chats of their insta channel to the support agent but want the agent to handle their WhatsApp chats still
1 Comment
Sign in to comment
REQUEST_SUMMARY_V2 Problem - Use case: some clients would rather not give access to chats of their insta channel to the support agent but want the agent to handle their WhatsApp chats still Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
Sign in to comment