Integrations
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Clickable buttons/options to choose at the start of a conversation on live chat widget.

Migrated from Canny.

Canny Post ID: 691ab5e024c6623a1e6ae872

Canny URL: https://spur.canny.io/admin/board/feature-requests/p/clickable-buttons-options-to-choose-at-the-start-of-a-conversation-on-live-chat

Category: Improvement

Original status: open

Original votes: 1

Original comments: 0

Original author: Khizar Arif

Created at: 2025-11-17T05:42:56.037Z

Original request details:

Some customers want an automation like flow of messages where the live chat starts with giving some basic options (like language), and then more options. Depending on all those options, there are different messages/options shown in response. It would be like a WhatsApp welcome flow automation but done in live chat instead.

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firstTeamยทabout 16 hours ago

REQUEST_SUMMARY_V2 Problem - Some customers want an automation like flow of messages where the live chat starts with giving some basic options (like language), and then more options. Depending on all those options, there are different messages/options shown in response. It would be like a WhatsApp welcome flow automation but done in live chat instead. Expected behavior - Allow language selection/configuration in relevant UI and templates - Ensure customer-facing outputs are available in requested language - Keep fallback behavior explicit when translation is unavailable Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement

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