Feature Requests
Complete
Team Shared Inbox
Migrated from Canny.
Canny Post ID: 64c37e39efd7ec0950595347
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/team-shared-inbox
Category: New Feature
Original status: complete
Original votes: 1
Original comments: 2
Original author: Royal Tomar
Created at: 2023-07-28T08:37:13.025Z
Original request details:
Allow multiple agents to log into the same account. Close and open tickets. Analytics for each agent.
Requested by - Power Gummies, Suta (Nikita).
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REQUEST_SUMMARY_V2 Problem - Allow multiple agents to log into the same account. Close and open tickets. Analytics for each agent. Requested by - Power Gummies, Suta (Nikita). Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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