Feature Requests
Closed
Notification in Spur Mobile App
Migrated from Canny.
Canny Post ID: 64e33765613778096b763fb0
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/notification-in-spur-mobile-app
Category: Improvement
Original status: closed
Original votes: 3
Original comments: 4
Original author: Royal Tomar
Created at: 2023-08-21T10:07:33.284Z
Original request details:
Some chats need instant attention and replying late to them will lead to loss of sales.
Notifications will help give those chats priority.
Requested by - Kelby
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REQUEST_SUMMARY_V2 Problem - Some chats need instant attention and replying late to them will lead to loss of sales. Notifications will help give those chats priority. Requested by - Kelby Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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