Agent Assignment Block in Automation Flows

REQUEST_SUMMARY_V2 Problem - Introduce a new block within Automation Flows that allows for the assignment of agents to specific customer interactions. This feature aims to streamline customer service by enabling real-time agent assignment based on the flow's conditions, thereby improving response times and customer satisfaction. Submitted by Shishu Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature