Direct Product Card Responses in Link Product Feature
Migrated from Canny.
Canny Post ID: 65414aaf50c559488cd0da02
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/direct-product-card-responses-in-link-product-feature
Category: Improvement
Original status: planned
Original votes: 2
Original comments: 1
Original author: Rohan Rajpal
Created at: 2023-10-31T18:42:55.423Z
Original request details:
Current System: The existing "Link Product" feature sends an initial message in response to comments before product cards can be sent, facilitating cart recovery efforts.
Suggested Improvement: Enhance the "Link Product" feature to allow brands the option to send product cards directly in response to customer comments, bypassing the initial message. This improvement aims to enable quicker customer engagement and potentially increase conversion rates.
Submitted by Multiple Brands
1 Comment
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REQUEST_SUMMARY_V2 Problem - Current System: The existing "Link Product" feature sends an initial message in response to comments before product cards can be sent, facilitating cart recovery efforts. Suggested Improvement: Enhance the "Link Product" feature to allow brands the option to send product cards directly in response to customer comments, bypassing the initial message. This improvement aims to enable quicker customer engagement and potentially increase conversion rates. Submitted by Multiple Brands Expected behavior - Make the requested action possible without manual workaround - Ensure behavior is visible and predictable in product UI - Handle edge cases with clear user-facing errors Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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