After-Hours Automated Messaging
Migrated from Canny.
Canny Post ID: 654b50c861760c5a42ebc5a4
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/after-hours-automated-messaging
Category: New Feature
Original status: complete
Original votes: 5
Original comments: 4
Original author: Royal Tomar
Created at: 2023-11-08T09:11:36.971Z
Original request details:
Current System: Automated texts are not currently customizable based on specific operating hours, potentially leading to messages being sent outside of desired time frames.
Suggested Feature: Implement a feature that allows automated texts to be sent only during specified hours, such as 7 PM to 10 AM. This would enable businesses like Auli Lifestyle to manage customer expectations and interactions more effectively, ensuring messages are received during the intended time window.
Submitted by Auli Lifestyle
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REQUEST_SUMMARY_V2 Problem - Current System: Automated texts are not currently customizable based on specific operating hours, potentially leading to messages being sent outside of desired time frames. Suggested Feature: Implement a feature that allows automated texts to be sent only during specified hours, such as 7 PM to 10 AM. This would enable businesses like Auli Lifestyle to manage customer expectations and interactions more effectively, ensuring messages are received during the intended time window. Submitted by Auli Lifestyle Expected behavior - Make the requested action possible without manual workaround - Ensure behavior is visible and predictable in product UI - Handle edge cases with clear user-facing errors Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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