Exclude Keywords in Automation Flows with Keyword Trigger
Migrated from Canny.
Canny Post ID: 6561c868e3b9585ccdedac9b
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/exclude-keywords-in-automation-flows-with-keyword-trigger
Category: New Feature
Original status: planned
Original votes: 2
Original comments: 1
Original author: Osama
Created at: 2023-11-25T10:11:52.014Z
Original request details:
Current System: Currently, users can exclude specific keywords in comment automation and link products, but this functionality is not available for keyword triggers in automation flows. (screenshot attached)
Suggested Feature: Implement an 'Exclude Keywords' feature for keyword triggers within automation flows. This would allow users to specify keywords that, when present, prevent the automation from triggering. This feature would add a layer of precision and customization, enhancing the relevance and effectiveness of automated responses.
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REQUEST_SUMMARY_V2 Problem - Current System: Currently, users can exclude specific keywords in comment automation and link products, but this functionality is not available for keyword triggers in automation flows. (screenshot attached) Suggested Feature: Implement an 'Exclude Keywords' feature for keyword triggers within automation flows. This would allow users to specify keywords that, when present, prevent the automation from triggering. This feature would add a layer of precision and customization, enhancing the relevance and effectiveness of automated responses. Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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