Feature Requests
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Closed ticket feedback message
Migrated from Canny.
Canny Post ID: 66febbdcb14f279442f49e56
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/closed-ticket-feedback-message
Category: New Feature
Original status: open
Original votes: 2
Original comments: 2
Original author: perfectcomputeragencies
Created at: 2024-10-03T15:44:28.442Z
Original request details:
Dear Team,
Add a Features when we close any tickets a feedback message deliver to customer to rate about the support this helps us to track staff feedback working.
Regards
1 Comment
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REQUEST_SUMMARY_V2 Problem - Dear Team, Add a Features when we close any tickets a feedback message deliver to customer to rate about the support this helps us to track staff feedback working. Regards Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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