Export Reports for Customer Communication

REQUEST_SUMMARY_V2 Problem - Implement a feature that allows users to export detailed reports containing key communication metrics. This report should include the following data: 1 - Customer name 2 - Chat initiation date and time 3 - Agent response date and time 4 - Calculated field to measure response time 5 - Flow that was executed on the communication 6 - Agent name that was assigned to the ticket 7 - Current status of the ticket. Requested By - Jitex Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature