Feature Requests
Open
Dont allow broadcast when rating is yellow or red
Migrated from Canny.
Canny Post ID: 676549754cc9c7baeaebbe03
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/dont-allow-broadcast-when-rating-is-yellow-or-red
Category: Improvement
Original status: open
Original votes: 1
Original comments: 0
Original author: Rohan Rajpal
Created at: 2024-12-20T10:39:49.909Z
Original request details:
Right now, merchants can send a broadcast when the rating is yellow or red. Ideally, sending a broadcast in these scenarios is quite risky and should not be allowed in the first place.
A few customers have faced problems because of it.
1 Comment
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REQUEST_SUMMARY_V2 Problem - Right now, merchants can send a broadcast when the rating is yellow or red. Ideally, sending a broadcast in these scenarios is quite risky and should not be allowed in the first place. A few customers have faced problems because of it. Expected behavior - Support this flow directly in campaign setup - Prevent invalid sends with validation before launch - Surface delivery and conversion impact in reporting Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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