Feature Requests
Complete
Metrics for Agents
Migrated from Canny.
Canny Post ID: 679caccaa514286878523a2e
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/metrics-for-agents
Category: New Feature
Original status: complete
Original votes: 3
Original comments: 1
Original author: Royal Tomar
Created at: 2025-01-31T10:58:18.186Z
Original request details:
Some of our customers use Spur as a CRM and want to track agent-specific performance metrics, such as:
• Response time per agent (How long did they take to reply to each query?)
• Number of chats handled per agent
• Customer satisfaction ratings for each agent
requested by Billy Wang from the UK
1 Comment
Sign in to comment
REQUEST_SUMMARY_V2 Problem - Some of our customers use Spur as a CRM and want to track agent-specific performance metrics, such as: • Response time per agent (How long did they take to reply to each query?) • Number of chats handled per agent • Customer satisfaction ratings for each agent requested by Billy Wang from the UK Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
Sign in to comment