Feature Requests
Open
ability to pin chats
Migrated from Canny.
Canny Post ID: 67b3304511ad860ea3a9456b
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-pin-chats
Category: Improvement
Original status: open
Original votes: 2
Original comments: 0
Original author: Khizar Arif
Created at: 2025-02-17T12:49:09.924Z
Original request details:
some customers have chats they'd like on top of the inbox for later use
1 Comment
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REQUEST_SUMMARY_V2 Problem - some customers have chats they'd like on top of the inbox for later use Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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