Feature Requests
Open
ability to send and select quick replies after typing '/' in the chatbox
Migrated from Canny.
Canny Post ID: 67b44626ef37b65f0b8faa3b
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-send-and-select-quick-replies-after-typing-in-the-chatbox
Category: Improvement
Original status: open
Original votes: 5
Original comments: 0
Original author: Khizar Arif
Created at: 2025-02-18T08:34:46.675Z
Original request details:
typing '/' in the chat shows quick replies to select from and send in zoko,io, a customer mentioned they want this feature here as well and i can think it'll be helpful as well instead of tapping on '+' then selecting quick replies from there.
requested by: Casebasket
1 Comment
Sign in to comment
REQUEST_SUMMARY_V2 Problem - typing '/' in the chat shows quick replies to select from and send in zoko,io, a customer mentioned they want this feature here as well and i can think it'll be helpful as well instead of tapping on '+' then selecting quick replies from there. requested by: Casebasket Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
Sign in to comment