Feature Requests
Open

All the tags listed on the left side of the pannel, just like connected channels are listed

Migrated from Canny.

Canny Post ID: 67b5aa01e160fda1956fda1d

Canny URL: https://spur.canny.io/admin/board/feature-requests/p/all-the-tags-listed-on-the-left-side-of-the-pannel-just-like-connected-channels

Category: Improvement

Original status: open

Original votes: 1

Original comments: 0

Original author: Case Basket

Created at: 2025-02-19T09:53:05.417Z

Original request details:

It would be great to go to specific chats faster based on tags assingned , on then side of the panel, there will be tags list with counts.

it will also help to go to priority chats first and soo on, this will help organize chats before even openeing the chats , by using auto assign tags feature of SPUR for differenciating between sales or support query

this feature will be useful for many stores

*Attached an example image

1 Comment

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firstTeamยทabout 16 hours ago

REQUEST_SUMMARY_V2 Problem - It would be great to go to specific chats faster based on tags assingned , on then side of the panel, there will be tags list with counts. it will also help to go to priority chats first and soo on, this will help organize chats before even openeing the chats , by using auto assign tags feature of SPUR for differenciating between sales or support query this feature will be useful for many stores *Attached an example image Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement

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