Ability to Configure the Duration for DeliveryBoost
Migrated from Canny.
Canny Post ID: 67bdbc4e1fda1ee0b78f2a39
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ability-to-configure-the-duration-for-deliveryboost
Category: Improvement
Original status: open
Original votes: 2
Original comments: 0
Original author: Divyansh Balchandani
Created at: 2025-02-25T12:49:18.457Z
Original request details:
By default (at the time of writing) DeliveryBoost works for 24 hours from the time of sending a marketing message or until it is delivered, whichever happens first.
Brands have requested the ability to increase/decrease the 24 hour time period. While some want to prolong DeliveryBoost to get better delivery rates, others want to reduce it for more time sensitive broadcasts.
Use cases shared:
1. Want to increase DeliveryBoost from 24 hours for better delivery rates on broadcasts/automations.
2. Want to decrease DeliveryBoost duration below 24 hours in case of Flash Sales.
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REQUEST_SUMMARY_V2 Problem - By default (at the time of writing) DeliveryBoost works for 24 hours from the time of sending a marketing message or until it is delivered, whichever happens first. Brands have requested the ability to increase/decrease the 24 hour time period. While some want to prolong DeliveryBoost to get better delivery rates, others want to reduce it for more time sensitive broadcasts. Use cases shared: 1. Want to increase DeliveryBoost from 24 hours for better delivery rates on broadcasts/automations. 2. Want to decrease DeliveryBoost duration below 24 hours in case of Flash Sales. Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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