Feature Requests
Open
Assign Agents to Specific Numbers in Spur
Migrated from Canny.
Canny Post ID: 67cff1d9b3acc17d9e04c1c5
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/assign-agents-to-specific-numbers-in-spur
Category: New Feature
Original status: open
Original votes: 2
Original comments: 0
Original author: Royal Tomar
Created at: 2025-03-11T08:18:33.040Z
Original request details:
Spur now allows multiple numbers to be added to a single account. With this update, there should be a way for you to assign specific agents to particular numbers, ensuring better workflow management and customer support efficiency.
~ Royal & Prince
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REQUEST_SUMMARY_V2 Problem - Spur now allows multiple numbers to be added to a single account. With this update, there should be a way for you to assign specific agents to particular numbers, ensuring better workflow management and customer support efficiency. ~ Royal & Prince Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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