Feature Requests
Open
Create chat folders
Migrated from Canny.
Canny Post ID: 67d5577c28e2d72fde6086e5
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/create-chat-folders
Category: New Feature
Original status: open
Original votes: 1
Original comments: 0
Original author: Mike Yuen
Created at: 2025-03-15T10:33:32.503Z
Original request details:
Option to create folders so we can give these folders names to organise and clean up chat conversations
1 Comment
Sign in to comment
REQUEST_SUMMARY_V2 Problem - Option to create folders so we can give these folders names to organise and clean up chat conversations Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
Sign in to comment