Feature Requests
Complete
Add Default Assignee to Create Ticket Action
Migrated from Canny.
Canny Post ID: 65faacee5a990f0b4003cf33
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/add-default-assignee-to-create-ticket-action
Category: Improvement
Original status: complete
Original votes: 1
Original comments: 2
Original author: Royal Tomar
Created at: 2024-03-20T09:31:26.038Z
Original request details:
Default assignee keeps changing, but let's say we want a particular automation to always go to the default assignee. This improvement will help with that.
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REQUEST_SUMMARY_V2 Problem - Default assignee keeps changing, but let's say we want a particular automation to always go to the default assignee. This improvement will help with that. Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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