Feature Requests
Complete
Show Address Message in Shared Inbox
Migrated from Canny.
Canny Post ID: 660ea6aca6954c9100d28f9f
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/show-address-message-in-shared-inbox
Category: Improvement
Original status: complete
Original votes: 1
Original comments: 2
Original author: Royal Tomar
Created at: 2024-04-04T13:10:04.209Z
Original request details:
Right now when a customer provides an address via an address message, it can only be viewed in the Spur Table (if it is saved)
If the address message is used in let's say a flow where the customer can update the order address it would be beneficial if the new address is shown in the chat of the customer itself.
Requested by CS Essentials
1 Comment
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REQUEST_SUMMARY_V2 Problem - Right now when a customer provides an address via an address message, it can only be viewed in the Spur Table (if it is saved) If the address message is used in let's say a flow where the customer can update the order address it would be beneficial if the new address is shown in the chat of the customer itself. Requested by CS Essentials Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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