Feature Requests
Complete
Mark messages in Shared inbox as "unread"
Migrated from Canny.
Canny Post ID: 665eb97f79b2f1e194f4dd6e
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/mark-messages-in-shared-inbox-as-unread
Category: New Feature
Original status: complete
Original votes: 1
Original comments: 1
Original author: Guillaume Tripet
Created at: 2024-06-04T06:51:43.800Z
Original request details:
(No details provided)
1 Comment
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REQUEST_SUMMARY_V2 Problem - Customer is asking for 'Mark messages in Shared inbox as "unread"' as a first-class capability in Spur. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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