Live Chat Option in the Chat Widget

REQUEST_SUMMARY_V2 Problem - We have received feedback from our users requesting a live chat option within the chat widget. This feature would enable real-time conversations between brands and their customers, enhancing customer engagement and support. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature