Feature Requests
In Progress
Filters in Shared Inbox based on Spur tags
Migrated from Canny.
Canny Post ID: 667e9239c7c7a12ac84625e8
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/filters-in-shared-inbox-based-on-spur-tags
Category: Improvement
Original status: in progress
Original votes: 8
Original comments: 4
Original author: Divyansh Balchandani
Created at: 2024-06-28T10:36:41.370Z
Original request details:
Filtering chats is currently only possible based on read state (read, unread, all)
We need more comprehensive filters, like ones based Spur tags assigned manually or through an automation.
Requested by EcomTushar Team
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REQUEST_SUMMARY_V2 Problem - Filtering chats is currently only possible based on read state (read, unread, all) We need more comprehensive filters, like ones based Spur tags assigned manually or through an automation. Requested by EcomTushar Team Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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