Feature Requests
Complete
"Ticket Closed" trigger
Migrated from Canny.
Canny Post ID: 669764d454603f4a44da372d
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/ticket-closed-trigger
Category: New Feature
Original status: complete
Original votes: 5
Original comments: 5
Original author: Divyansh Balchandani
Created at: 2024-07-17T06:29:40.028Z
Original request details:
A trigger for whenever someone closes a conversation in the Shared Inbox. Can be used for CSAT amongst other things.
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REQUEST_SUMMARY_V2 Problem - A trigger for whenever someone closes a conversation in the Shared Inbox. Can be used for CSAT amongst other things. Expected behavior - Allow this condition/action directly in workflow builder - Support testing with real sample events before publishing - Provide clear logs for why a workflow did or did not run Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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