Feature Requests
Complete
Copy Paste / Drag & Drop Images In Message Box
Migrated from Canny.
Canny Post ID: 669a3cb039854d7276aa9bf7
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/copy-paste-drag-drop-images-in-message-box
Category: Improvement
Original status: complete
Original votes: 1
Original comments: 1
Original author: Royal Tomar
Created at: 2024-07-19T10:15:12.506Z
Original request details:
Currently if you have to send an image to a chat, the only way is to click on the image icon and upload the image.
Copying and pasting or dragging and dropping of images and other files will make this experience much better.
1 Comment
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REQUEST_SUMMARY_V2 Problem - Currently if you have to send an image to a chat, the only way is to click on the image icon and upload the image. Copying and pasting or dragging and dropping of images and other files will make this experience much better. Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: Improvement
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