Feature Requests
Complete
Bulk close option
Migrated from Canny.
Canny Post ID: 66b0ea5e46017d98d9c6788d
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/bulk-close-option
Category: New Feature
Original status: complete
Original votes: 3
Original comments: 1
Original author: Sejal
Created at: 2024-08-05T15:06:06.435Z
Original request details:
We need an option to bulk close assigned and unassigned tickets on the shared inbox on spur
1 Comment
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REQUEST_SUMMARY_V2 Problem - We need an option to bulk close assigned and unassigned tickets on the shared inbox on spur Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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