Feature Requests
Complete
Introduce a conversational AI (ChatGPT) capable of handling customer messages across IG, FB, and WA
Migrated from Canny.
Canny Post ID: 66bcad47bf69b5965f5bd0c4
Canny URL: https://spur.canny.io/admin/board/feature-requests/p/introduce-a-conversational-ai-chatgpt-capable-of-handling-customer-messages-acro
Category: New Feature
Original status: complete
Original votes: 2
Original comments: 2
Original author: MUHAMMED SHAFI
Created at: 2024-08-14T13:12:39.131Z
Original request details:
Introduce a conversational AI (ChatGPT) capable of handling customer messages across IG, FB, and WA
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REQUEST_SUMMARY_V2 Problem - Introduce a conversational AI (ChatGPT) capable of handling customer messages across IG, FB, and WA Expected behavior - Support this behavior in shared inbox without manual workaround - Maintain clear ownership and state transitions for conversations - Keep agent actions auditable in activity logs Business impact - Reduces manual operational effort for teams - Improves consistency and customer experience - Helps teams move faster with fewer support escalations Legacy category: New Feature
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